Dealing with issues
Facilitating your right to complain
We are sorry you are dissatisfied with the service we have provided. Please tell us why you are unhappy by downloading and filling out a Complaint Form.
Before you send the form, fold it and seal it. You can post the form without a stamp.
You can also make a complaint by letter, video letter or by email: .
We will tell you we have received your complaint in 5 days and we hope to sort out the problem in 28 days.
If you would like further information, please contact the Call Centre and ask for Customer Services. We will try our very best to sort out the issue.
We use an INCLUSIVE CHARGE which includes the professional fee, administration charge, travel expense, travel time and subsistence*
For more details, request our free Information Pack, this includes:
| • Service Information | • Request Form | • Price List |
| • Terms & Conditions | • BSL Poster | • Pen |
| • Feedback Form | • Complaint Form |
When requesting a pack please include your address, as this information is sent by post.
